cancellation/refund policy

Registration cancellations and requests for refunds must be made in writing. PAST must receive written requests no later than 30 days prior to the first day of the event/program. After the above deadline, no refunds of any type, including no-shows, are given.

Regardless of the original payment method, bank checks will be issued for refunds. Any fees associated with a credit card payment will be assessed before submitting a refund.

Requests may be e-mailed to purchasing@pastinnovationlab.org or mailed, and must include the following:

* registrant name and email address
* event/program name and date(s)
* name to be to put on the refund check
* mailing address where the refund check is to be sent

Refund check will be mailed as soon as possible and no later than three weeks after the event/program has concluded.

Extraordinary Circumstance:
Exception to the rules above – Refunds may be granted if a registrant is unable to attend the event/program due to a family death, or other extraordinary circumstance. In such a circumstance, please contact PAST by email with the specifics of the situation. A review shall be conducted by PAST management. Decision on whether approval was granted shall be emailed to the requestor.

PAST reserves the right to modify this Cancellation/Refund Policy at its discretion. Any such revision or change will be binding and effective immediately after posting of the revised Cancellation/Refund Policy on our website.

Contact us via email at purchasing@pastinnovationlab.org.